Terms of Use
Last updated: 7/15/2026
These Terms of Use ("Terms") govern your access to and use of the CoachCentral platform, websites, and services (together, the "Service") operated by The Breneman Group, LLC ("CoachCentral", "we", "us"). By creating an account, making a purchase, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. What CoachCentral is
CoachCentral is a software platform that lets independent professionals and businesses ("Providers") market, sell, schedule, and deliver their services, programs, courses, digital products, and appointments to their own customers ("Clients"). CoachCentral provides the software and facilitates payments; the Provider — not CoachCentral — is the seller and merchant of record for everything they offer and deliver. Any agreement for services or products is between the Client and the Provider.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate information, to keep your login credentials secure, and you are responsible for activity that occurs under your account. Notify us promptly of any unauthorized use.
3. Provider responsibilities
As a Provider using the Service, you are solely responsible for:
- the services and products you offer, and honoring what you sell;
- accurate descriptions, pricing, availability, and refund terms;
- your relationship with, and the care of, your Clients and their data;
- your own tax, licensing, professional, and legal compliance;
- your own service terms, disclaimers, waivers, and consents with your Clients — which you can present and have Clients accept through the Service's client-onboarding and e-signature documents; and
- obtaining any consents required to add Clients or send them communications.
With respect to personal data about your Clients that you place in the Service, you act as the data controller and CoachCentral acts as your processor; see the Privacy Policy.
4. Payments, fees, and taxes
Payments are processed by Stripe. To sell through the Service, a Provider connects a Stripe account and completes Stripe onboarding; charges are made on the Provider's connected Stripe account, and the Provider is the merchant of record.
Use of Stripe is subject to the Stripe Connected Account Agreement and the Stripe Services Agreement. Client purchases are subject to the Provider's terms and to our Refund Policy. Prices are exclusive of taxes unless stated; each party is responsible for its own taxes.
5. Client purchases
When you buy a service, program, or product through the Service, you are purchasing from the Provider, not from CoachCentral. Questions, support, cancellations, and refund requests for a purchase should be directed to the Provider in the first instance. See the Refund Policy.
6. Acceptable use
You agree not to:
- use the Service for any unlawful, fraudulent, or harmful purpose;
- send spam or communications that violate anti-spam or privacy laws;
- upload malware or attempt to disrupt, probe, or reverse-engineer the Service;
- access or use another party's data without authorization; or
- infringe the intellectual property or privacy rights of others.
7. Content and intellectual property
The Service, including its software, design, and trademarks, is owned by CoachCentral and its licensors. You retain ownership of the content you or your Clients submit ("Your Content"), and you grant CoachCentral a limited license to host, process, and display Your Content solely to operate and provide the Service. You are responsible for having the rights to Your Content.
8. Third-party services
The Service integrates with third parties such as Stripe (payments), calendar providers (Google, Microsoft, Apple), and video providers, at your option. Your use of those services is governed by their own terms, and CoachCentral is not responsible for third-party services.
9. Disclaimers
The Service — meaning the software platform — is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. Services and products offered by Providers are provided by the Provider, not by CoachCentral. CoachCentral does not endorse, is not responsible for, and does not guarantee any outcome of, any Provider's services or products. Providers are solely responsible for their own service terms, disclaimers, and any professional notices to their Clients.
10. Limitation of liability
To the fullest extent permitted by law, CoachCentral will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability arising out of or relating to the Service is limited to [the greater of the amounts you paid us in the prior 12 months, or USD $100 — confirm with counsel].
11. Indemnification
Providers agree to indemnify and hold CoachCentral harmless from claims arising out of the services or products they sell, their Content, or their breach of these Terms or applicable law.
12. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms, risk to the Service or others, or as required by law. Provisions that by their nature should survive termination will survive.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated through the Service or by email, and continued use after the changes take effect constitutes acceptance.
14. Governing law
These Terms are governed by the laws of North Carolina, without regard to conflict-of-laws rules, and disputes will be resolved in the courts of North Carolina.
15. Contact
Questions about these Terms should be directed to: support@coachcentral.net.